Serena Remote-Control Shades

Overall Customer Rating Review Policy

Rating
5 star
89%
34
4 star
0%
0
3 star
5%
2
2 star
3%
1
1 star
3%
1

Customer Reviews

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Jatinder Cheema
June 28, 2019
Shade Type: Battery
Rating
Works great, wonderful customer service
I started converting all the blinds in my house to Serena battery powered shades back in 2015, and I'm just finishing up the last one (13 all together). All have worked fine with no issues. The software is relatively easy to use to schedule events. I accidentally ordered a shade in the wrong size, and Serena allowed me to exchange it at no cost (an expensive proposition for them, I'm sure). Wow! :-)
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Response from Serena:
Thank you Jatinder!
Raman
September 27, 2018
Shade Type: Battery
Rating
Very good product
We installed 5 Serena Shades so far. These blinds are great products, but they are not cheap. We would like to do the rest of our house, but might go the Ikea or Hunter-Douglas route unless Lutron has a sale soon. That would definitely be incentive to finish with Serena Shades. The room darkening ones work great and the light filtering are perfect for letting in natural light with great privacy. Overall, I'd purchase again, but only on sale.
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Response from Serena:
Dear Raman,

Thank you for your enthusiastic endorsement of Serena shades. Our shades are competitively priced for the premium qualities you’ve described, as well as the fashion, automation and smart home features they offer homeowners like yourself. Our pricing allows Lutron to maintain the high standards and industry leading technology that make us a superior choice for your home. We appreciate your business and your positive words about our products and hope to count you as one of our many returning customers.

The Serena Shades Team at Lutron
Vineet
June 17, 2018
Rating
Worked well for five years
It's been a roller coaster ride. The first shade we received (December 2012) was returned due to a manufacturing defect. The replacement shade has worked for almost exactly 5 years. When it stopped working I figured it was due to the batteries. I just replaced all six D batteries, and am receiving the same fault code (three pairs of alternating red-green flashes). I pulled the batteries and checked both voltage (1.58V on average) and milliamps (178mA on average -- a bit lower than the nominal 200mA, but definitely serviceable). Unfortunately, that leads me to believe the motors have started to fail. Considering the cost of the blind and its location (in the foyer over the front door with the top height of 18 feet), replacing this will be difficult at best. I would expect better lifespan from a Lutron product.
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Response from Serena:
When our customers have this type of experience we work with them to troubleshoot and correct the issue and replace the item when necessary. In this case our support team contacted the customer to apologize for the issues he had and discuss his concerns. We determined a replacement shade was needed and processed an order for a new shade. We also sent him a return label to ship the problem shade back in order that our engineers can analyze the root cause and prevent it in the future. We are pleased to say that we have since confirmed that Jeffrey received and installed his replacement and is very happy with his new shade.
nickname_19546
March 19, 2018
Rating
7e9dfeb1143114046feb27b513416504
a8e207ad1e4a3d25569df9956b5286ac
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Response from Serena:
ef21ab5b4a7e078c60463119a3580252
nickname_18486
February 7, 2018
Rating
423fb13c26eaa0f54b998dc2da4e5cff
8c258209c00d686af0577d3e5ae82f69
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nickname_21750
October 17, 2017
Rating
c046c9a30d463ff3f47190a9665a8c8e
41f868e5ed16727400b46cc02be5f5a5
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Response from Serena:
1ff8a0219579087f6da43acaadc6a41e
nickname_20452
September 10, 2017
Rating
5b0043febb48efe656b9311d420d6363
5784a103690e181a34e77fabec61a5bc
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Response from Serena:
ca011a88cb0331f318faeceabc359c13
nickname_2871
July 25, 2017
Rating
cfe51dcbdc49ea5c3d2974d95c7f25c4
a2a866a18f5173e04dab506e4f6183b5
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Response from Serena:
ca011a88cb0331f318faeceabc359c13
Scott
July 7, 2017
Rating
Great solutions! Easily installed. Operates perfectly.
I purchased three shades, mounted them myself, and added them to my Caseta smart home system. Spouse loves them! Everyone's happy.
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nickname_12438
March 26, 2017
Rating
1f66b028d83f8065cbb1825bbb5e203f
cf5966c35331fcdbae9305188c732afb
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Response from Serena:
ca011a88cb0331f318faeceabc359c13